Terms and conditions

The Standard

Cancellations // Time

Time is our only finite inventory. We dedicate specific blocks of hours exclusively to your vehicle.

• The 24-Hour Window: We require 24 hours notice to reschedule or cancel an appointment without penalty.
• Late Cancellation Fee: Cancellations made within the 24-hour window are subject to a fee of 50% of the service value to compensate for the lost time slot.
• No-Show Protocol: If we arrive and cannot legally access the vehicle (locked gate, key missing, no response), the full service amount is billable.

Operations // Access

• Safe Access: A flat, legal, and safe area to park our van and access your vehicle. We cannot work on active city streets or in violation of HOA rules.
• Permissions: You confirm you have the authority to authorize work at the location (office parks, apartment complexes).
• Valuables: Please remove high-value personal items (electronics, cash, firearms) before we arrive. We are not responsible for items left inside the cabin.

The Weather Variable

We fight dirt, not Mother Nature.

• Rescheduling Rights: If weather conditions (rain, high winds, extreme heat) make mobile service unsafe or impossible, we reserve the right to reschedule your appointment. No fees apply to weather-related moves.
• The Garage Factor: If you have a suitable covered area (garage or carport) with adequate lighting, we can often proceed despite adverse weather.

Asset Protection

• Pre-Existing Damage: We are not liable for pre-existing damage (loose trim, oxidized paint, cracked windshields, sensor malfunctions) that reveals itself during the cleaning process.
• Scope of Correction: We are preservationists, not reality benders. We cannot ethically promise to reverse deep clear coat failure, severe key scratches, or permanent chemical etching via standard cleaning methods.
• Child Seats: For strict liability reasons, we do not uninstall or reinstall child car seats. We will clean around them to the best of our ability.

Financial Settlement

• Payment Timing: Payment is due strictly upon completion of the service.
• Satisfaction Protocol: If there is an issue with the quality of service, it must be flagged during the final walk-around before our technician leaves. We will correct it on the spot to ensure the standard is met.